We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 10-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer’s original packaging. We never charge restocking fees, all we ask is that you cover all shipping and insurance costs associated with returning unwanted items.
Please inspect and test all products upon receipt, the 10-day return window begins regardless of whether the products were opened or not.
After the 10-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to Sales@ifidget-spinner.co.uk alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original card used to make your purchase for the full dollar amount of the product(s).